Challenge: OMSI is on an incredibly exciting journey “to ignite an education transformation which lies at the intersection of science, technology and design.” Among many things, its plan includes creating a thriving innovation district into the fabric of Portland, and across the Northwest. To eventually realize this vision, the OMSI leadership team understood that it was imperative that they dramatically improve their
business operations by streamlining their business processes and maximizing their admissions, membership & fundraising revenues. Taking these critical steps would be the key to generating the funding needed to support this capital-intensive project and fulfill their dream for the future.

Solution: Ironically, the starting point for OMSI’s journey was to first transform the technology ecosystem they relied upon to run their current business. To achieve their vision for the future, it became a business imperative to swap out their separate, aging, and closed-looped systems. They then turned to Salesforce and Ticketure to deliver a modern, powerful, and unified solution that would elevate their business and unlock their potential. By utilizing TixTrack’s Salesforce Connector, OMSI can now leverage two best-of-breed solutions to consolidate their data, automate their business processes, and deliver outstanding customer outcomes.