Reserved seating ticketing solution designed for simplicity
Nliven is the enterprise ticketing platform built for venues that demand excellence. From Broadway’s most celebrated theaters to iconic West End stages and premier performing arts centers worldwide.
$1.5B+
Processed via Stripe since 2024
99.95%
Guaranteed uptime, 24/7/365
6,500
Transactions per minute
30+
Certified distribution partners
0.05%
Annual Nliven clients dispute rates
PLATFORM OVERVIEW
ONE PLATFORM. EVERY ASPECT OF YOUR TICKETING OPERATION
Nliven is a flexible, configurable platform that empowers you to manage events the way you choose. All features are configurable by your team unless otherwise noted—no waiting on vendor support to make changes.
Seat management
Reserved seating, general admission, and blended events. Intuitive color-coded seat maps with seat-level selection and best available logic.
Revenue management
Tickets, configurable fee sets, delivery fees, products and upsells, memberships, and gift certificates—all managed by your team.
Pricing engine
Presale, regular, promotional, premium, package, and variable pricing down to the individual seat level. Change in minutes, live.
Sales channels
Web, point of sale, API distribution, group sales, outlet sales, and call centre—consistent inventory control across every channel.
Customer intelligence
Lifetime value, average order value, order history, custom tags, GDPR-ready anonymization tools, and complete account management.
Season tickets
Packages, renewal flows, exclusive presales, flex packages, subscriber upgrades, and configurable payment plans.
Reporting + analytics
CSV, PDF, scheduled delivery, real-time webhooks, and a direct Snowflake-to-Snowflake feed syncing data every minute.
Group + VIP sales
A premium solution for managing complimentary and VIP ticket requests. Dedicated portals for group agents with full request-to-fulfillment tracking.
KEY FEATURES
BUILT FOR RELIABILITY. DESIGNED FOR CONTROL
INVENTORY MANAGEMENT
Streamline event setup and inventory management
Template-based event setup and bulk editing tools allow for instant editing of every aspect of your events. Instantly assign prices, holds and attributes to your seats via an intuitive visual map.
- Seat-level selection from an interactive seat map
- Best Available — automatically offer the best seats based on seat ranking
- Heavy Onsale Mode optimized for high-demand events
- Super Map view for holds, seat alerts, and accessibility labels
- Configurable delivery plans, ticket limits, hard/digital ticket options
PRICING STRATEGY
Unlimited pricing flexibility
Set prices down to the individual seat level. Build sophisticated pricing strategies that adapt to your market—every element within Nliven can be modified in real time within the live environment without impacting any past or current sales.
- Presale pricing for specific periods and events
- Promotional and discount pricing — public or discreet offers
- Premium pricing to capture the full value of your most desirable seats
- Variable pricing — adjust across one event or an entire series in minutes
- Packages — bundle tickets with products for enhanced value offerings
CONSUMER EXPERIENCE
Improve your ticket sales and conversion
A best-in-class responsive ticket purchasing UI helps your customers make decisions fast with an average checkout time of 30–90 seconds. For some of our clients, conversion rates have reached 24% with a 4x increase in sales.
- Mobile-first responsive design optimized for every device
- Guest checkout and logged-in customer flows supported
- Apple Pay and Google Pay — 45%+ of all Nliven transactions
- Stripe Link — 200M+ members, 58% of digital wallet transactions
- Affirm integration lets customers spread payments over time
DATA OWNERSHIP
Keep on top of sales with powerful analytics
You own your data. Nliven gives you complete control over how you access and use the information that drives your business. Dashboards provide at-a-glance status updates of your sales and inventory.
- Export flat files directly from the platform whenever you need them
- Schedule automated reports to arrive in your inbox on your timeline
- Real-time webhooks push data directly to your data warehouse as transactions happen
- Snowflake-to-Snowflake feed syncs as frequently as every minute
- Built-in Google Analytics integration for tracking and optimization
INFRASTRUCTURE
ENTERPRISE-GRADE INFRASTRUCTURE. BUILT TO PERFORM AT YOUR PEAK MOMENTS.
When your biggest shows go on sale, your platform needs to perform flawlessly. Nliven is
engineered to handle your most demanding moments.
Cloud-native architecture
Powered by Microsoft Azure– a modern, scalable infrastructure that grows with your needs. Virtual waiting room for initial on-sales and high-demand events. Web Application Firewall actively mitigates DDoS attacks and malicious bot activity.
Always on, always monitored
99.95% uptime, 24 hours a day, with no regularly scheduled maintenance windows. Dedicated DevOps team monitors platform health around the clock with sophisticated alerting. Client support during your local business hours, with 24/7 premium support available.
Enterprise-grade security
Your data, and your customers’ data, deserve the highest level of protection. TixTrack maintains compliance with the industry’s most rigorous security standards, including SOC 2 Type II Certified, PCI-DSS Level 1 Compliant and UK Cyber Essentials Certified.
PAYMENT PROCESSING
ONE UNIFIED PAYMENT SOLUTION, POWERED BY STRIPE.
Nliven partners with Stripe — the world’s leading payment infrastructure company to deliver a seamless, secure payment experience. Since 2024, Stripe has processed more than $1.5 billion in payments for Nliven clients.
45% of all transactions via digital wallet
Digital wallets now account for more than 45% of all Nliven transactions. Stripe Link — with 200+ million members — powers more than 58% of digital wallet transactions with true one-click checkout.
Fraud and dispute protection
3D Secure enabled for all clients. Stripe’s sophisticated fraud detection and dispute management tools. Nliven clients achieve dispute rates as low as 0.05% annually.
DISTRIBUTION NETWORK
LET OTHERS DO THE SELLING ON YOUR BEHALF
Expand your reach through TixTrack’s established network of 30+ certified distribution
partners. We manage compliance and integration, so you maintain complete control over
inventory, pricing, and partner relationships.
You control everything
Inventory, pricing, and partner relationships remain entirely in your hands
We manage compliance
We handle integration certification and ongoing partner compliance
Direct contracts
Your contracts with partners, your terms, your relationships
Real-time reporting
All partner sales visible in your unified Nliven dashboard
READY TO SEE YOUR DATA IN A NEW LIGHT? LET'S TALK.
Speak directly with our team. We’ll walk you through the platform and explore how it fits your data environment.